"Poor care and communication"

About: The Great Western Hospital

Whilst I was an inpatient on Beech ward I was woken in the middle of the night to be told they needed to move me to another ward as my bed was needed. On arrival at the next ward I found I was not even in a proper bed space but in a trolley space behind a door where there was not even room for my personal belongings. I was very distressed and crying/sobbing about the move but the nurse just kind of shrugged it off and told me it had to be done. A lady in the bed opposite me was telling me how she had been moved so many times that her locker had got misplaced with all of her personal items in! The food was atrocious, almost inedible and half of the time they did not have what you had asked for and when asked why I was told "they did not send enough up"! When I was discharged I was told I would need to be seen in 14 days as an outpatient, 6 weeks later I had still not received an appointment so I phoned to chase it up, I was told "the nurse who did your discharge paperwork did not request an outpatient appointment to the relevant person, so I had been missed"! The hospital is a joke.

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Responses

Response from The Great Western Hospital

Thank you for letting us know about your experiences. Please accept my apologies that we didn't live up to the high standards we aim for. The issues you’ve raised shouldn't have happened, and we will be reviewing our processes to try and improve the way we do things in the future. If you'd like to talk to us about you concerns, our customer service team will be happy to help. They can be contacted on 01793 604031, or by email to pals.team@gwh.nhs

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