"Pre Op Assessment"

About: University Hospital Aintree

Currently sitting in pre op assessment waiting room. Informed on arrival there would be a 2 hour wait - it has been nearly 4 hours now & still no sign of being seen &no communication regarding the delay Facilities in the building seem dirty. The restaurant had dirty seats, messy tables & food on floor. Public toilets near entrance look like in the middle of a renovation project. 2 loos had broken flushes I am accompanying a patient being treated by RMFU for a recent cancer diagnosis. The treatment & excessive waits at this site are far from satisfactory & are causing more stress at an already stressful time

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Responses

Response from University Hospital Aintree

We're very sorry to hear about the issues you have raised and we will share your comments with the departments concerned. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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