"Theatre staff and consultant brilliant"

About: Hull Royal Infirmary

I was rushed into A&E by ambulance having collapsed at home in agony. The ambulance crew from EMAS were brilliant, they put me at ease even though I was terrified. On arrival to HRI I was left in a 'holding bay' prior to being taken into A&E, I was suffering from excruciating pain but was left alone crying out for at least an hour. Bloods were taken but no one came to help with my pain. Once taken through into A&E I saw a registrar who acted promptly and professionally in getting me pain relief and organising a surgeon to come and see me. The surgeon quickly realised what the problem was and called a consultant who turned up very quickly. After an examination I was taken straight to theatre. The 2 consultants and the theatre staff were amazing, I was in absolute agony and they helped to calm me down and acted so quickly. After surgery the nurses and staff were just brilliant, I felt safe and the consultant was on hand all night. The hospital was clean, staff were friendly and ultimately I felt safe at Hull Royal. The emergency surgery was so unexpected and scary, I would like to thank the staff for making me understand and explaining everything so well and just taking the time to reassure me. The only time I wasn't happy was during my time prior to seeing a doctor in A&E, it's a terrifying time when you don't know what is going on and being left on a trolley in a holding bay without medical supervision is not acceptable.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Becky Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. We are however concerned about your comments regarding the lack of care you received on arrival and we will ensure that these are passed to the Emergency Care Team for awareness. We hope that you are now improving and wish you a speedy recovery from your surgery. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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