"valuing the patient's opinion"
About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health Lincolnshire Partnership NHS Foundation Trust Adult mental health Lincoln LN4 2HN
Posted by M75 (as ),
I posted on this site at the beginning of the year about a manager's invalidating response. I explained how I was never notified that pictures created when I was a in- patient in the hospital and asked for by the previous manager to frame and display in the foyer of PHC in Lincoln were suddenly and inexplicably removed by the incumbent manager of this psychiatric unit.
Around 10 months ago the department redecorated the unit and ignoring any patient art and opinion implemented the departments own vision of how the place should look. I had to try hard to track the manager down and beg to find out where they were so that I could retrieve them.There was no apology, no empathy. I remained polite nevertheless in the brief phone interaction I finally managed to procure.
When I posted on this site PALS was suggested to contact I tried this - they said they would get back to me and didn't.
At the start of the year I was referred for an SPA therapy referral. I rang to book.
Once again promise of someone getting back to me never materialised. What does a patient, particularly one with the stigma attached to their diagnosis, have to do to get their voice heard?