"Much better than expected visit to A&E for a sore..."

About: Norfolk & Norwich University Hospital

It was my first visit to A&E last night and I was expecting overcrowding/long waiting times and rushed consultation, due to the general bad press that A&E tends to get. However, the receptionist was very friendly and helpful, and the waiting time was short. Both the nurse and the doctor I saw were friendly, very helpful and reassuring and made the whole experience pleasant. I have massive respect for these people working antisocial hours in a really tough job. Thanks for sorting my eye out and being so nice about it.

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Responses

Response from Norfolk & Norwich University Hospital

Many thanks for taking the time to feedback to us your recent experience. We are pleased to hear that our staff were able to reassure you and that your visit was thankfully nothing like you have read in the press. We have done a lot of work to try and improve our emergency department.

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