"5 days in the ccu ward"

About: Epsom Hospital

I have just spent 5 days in the CCU ward at Epsom hospital . Nursing care was excellent throughout. Main complaint is that at 14.00 I was told I could go but had to wait for a packet of pills from the Pharmacy. Two and a half hours later the packet of pills where finally given to a nurse after she had to wait 20 minutes after being told to collect them. What an appalling way to treat patients.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Epsom Hospital

Thank you for your feedback and we are delighted to hear your stay for the whole was excellent but it does seem we need to improve on our pharmacy services and apologise your discharge was not as smooth as it should have been. We shall pass this feedback on. James Marsh Joint Medical Director

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story