"Nightmare visit to A and E"

About: Hull Royal Infirmary

Met elderly relative there at about 6.30 He had suffered a fall 4 ambulance arrivals were waiting to discharge their patients. We waited a good 30 minutes before our uncle was shoved onto a corridor in the bed He was in and then left there for 4 hours. Only once did a nurse approach us to s ask what had happened. She told us there were 4 people before us. We asked again after about an hour and they told us 3 people before us. There were lots of staff milling around doing nothing much. They were waiting for beds and transport to get rid of some patients before dealing with others. By now uncle had laid on a trolley in the corridor for 4 hours. Other elderly patients were bleeding, distressed and the situation continued to get worse. Uncle is 84 next week! He wasn't even offered a sip of water' Absolutely disgraceful!

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your uncle's recent experience and we will ensure that the staff concerned are made aware. We hope that he is now recovering from his fall and that his injuries were not too serious. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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