"Appendix Op"

About: Hinchingbrooke Hospital

I have to say the treatment in A and E was excellent. Its when i went to the wards it all went awry. I was due to have an op that night, but due to availability of the anaesthetist it had to be moved to the next morning. I had been nil by mouth, and as the op was moved I asked if i could have some food - but was only given a biscuit. When it came to the morning of the op - my consent form from the previous day had been lost, I wasn't ready for theatre when they came to collect me as no one had told me to get ready. When i got down to theatre - i was asked if my bladder had been emptied and i said no as i had not been told to. Also - i had been listed for a hip op - not my appendix so its a good job i was on the ball. I also had to sign a new consent as my original one could not be located and it was even implied I had not signed it initially when i know full well I did (as did the registrar who consented me). Back on the ward, there seemed to be some kind of power struggle going on as 2 wards had merged (or had been created - I was on the Short Stay Unit). I was opposite the nurses station and nurses / admin staff were coming in to our ward to moan about each other. Not very professional - patients have ears and we are not all out of it. A bit of discretion would have been better. I then discharged myself in the evening as I had had enough. Follow up was via phone call.. and i was given no real guidance on aftercare of my wounds. All in all cant fault the A and E and theatre staff. The wards really let the side down.

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Response from Hinchingbrooke Hospital

Many thanks for taking the time to let us know about your recent experience of being treated at Hinchingbrooke Health Care NHS Trust. We will make sure that we pass on your very constructive comments to the management team for that area so that they can identify how care and communication can be improved. Should you require any further assistance, please do not hesitate to contact a member of our Patient Advice and Liaison Services Team on 01480 428964 or by email: hch-tr.pals@nhs.net.

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