"Can not chase referal"

After visiting my dentist she advised me I needed to have all wisdom teeth removed and one normal tooth as one of my wisdom teeth had broken it and was beyond repair I attended my usual practice to have my normal tooth extracted which failed as I was in too much pain even after 4 injections so they said I would be referred to birmingham dental hospital it has now been 6 weeks and I haven't recieved any letter after trying to contact them several times I feel im bashing by head off a wall the pain I am in is like nothing ive ever had before no ammount of pain killers or antibiotics have done anything I have been on hold for in excess of an hour every time I try to chase up my referal which is my lunch break gone I work all other hours the switch board is open so only have the hour and still not managed to speak to anybody its a joke especially considering I have paid almost £100 for my dentist to perform part of the procedure which wasnt completed so an absolute waste of money and a holiday day I didnt need in the end. I really dont know what to do to chase my referral or get rid of the pain I am in. My dentist practice have said they cant help me as they have already sent my case to birmingham. Its a disgrace of a system god knows what to expect if I ever make it to the hospital but it looks a very bleak outcome.

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Responses

Response from Birmingham Dental Hospital

I am sorry you have experienced difficulty contacting Birmingham Dental Hospital and have therefore not been able to find out when you will be seen. In order to look into this matter, please contact the Customer Service Team who will be happy to assist you. The Customer Service Team can be contacted on free phone 0800 917 2855.

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