"Older mothers procedure"

About: Norfolk & Norwich University Hospital / Older people's healthcare

(as a relative),

Was taken from same day in patient ward to have procedure and after couple of hours, I kept returning to ward she was going to be taken back to but no one knew where she was or how much longer she'd be.

I had been at the Hospital for 5 hours and even then I was then told visiting was at 2 pm.

My mother is 85 and I don't think she'd much like not having one of us there when she came to ward as scared when went for procedure.

I think there should be more information available, maybe a waiting room for relatives with updates for relatives as to patients whereabouts.

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Responses

Response from Norfolk & Norwich University Hospital

We are sorry to hear of your experience and that it was hard for you to find out the right information. If you would like us to follow this up further please contact our Patient Advice and Liaison Service (PALS) on 01603 289036 or email pals@nnuh.nhs.uk.

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