"Lack of respect for patients"

About: Hertfordshire and the South Midlands

(as the patient),

Consistently rude receptionists, almost to the point of comedy, except it's not actually funny because you're there because you or your family are ill and need their help. I would complain to the practice manager but having spoken to her on the phone once (where she had the apparent cheek to tell me off because I had got married and changed my name). I suspect the problem of total lack of respect for patients runs all the way from the top. Doctors have been very supportive of a friend with longstanding depression and anxiety though, to their credit. Parking is atrocious.

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