"Awful treatment in A&E"

About: Darent Valley Hospital

I visited A&E with terrible stomach pains and being 10 weeks pregnant was obviously very concerned, when we arrived at hospital I was in soo much pain I collapsed at reception, I was promptly propped in a corner and made to wait 5 hours to be seen (admittedly it was very busy that night) However after being called in to see the doctor I was informed that I was not pregnant, the urine sample I provided was negative for pregnancy or any infection, The doctor advised me that I had either had a retained mis-carriage or had never been pregnant in the first place, he even examined my stomach and said he couldn't feel a baby there!!! After insisting I was pregnant they agreed to do a blood test, well the four hours they made me and my partner wait was horrific I was then told that in fact I was pregnant and that I had a kidney infection, the nurse advised me that they had most likely mixed up the urine samples which gave me a negative result. There was no apologise for the error at all and at 4am I was admitted onto mulberry ward and the care there was exceptional. I have lost confidence in this hospital.

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Response from Dartford and Gravesham NHS Trust

We are very sorry to hear that had such a dreadful experience at Darent Valley Hospital. We unfortunately cannot comment on your individual case without full details, however we can assure you that we have taken your comments extremely seriously. Should you wish us to investigate further please do not hesitate to contact our PALS department on 01322 428382 or email pals@dvh.nhs.uk and we will be happy to comment further.

We strive to do our utmost for patients at Darent Valley Hospital and we rely on feedback such as yours to highlight any issues. Thank you for taking the time to make us aware of this situation.

Samantha Elden-Lee

Nurse Consultant ED

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