"very satisfied"

About: Stoke Mandeville Hospital

I had a full hysterectomy on 23rd Dec to remove a large benign ovarian cyst. From presenting to my gp Nov 25th, it was a rapid process to the outcome. The Consultant and her team did a very efficient job and as the pre op nurse had predicted, I was discharged on 25th Dec and home for Christmas lunch with the family. My post op this week gave the all clear and I am making a speedy return to full health. All the staff on ward 15 and 16b in SMH were lovely, worked well together , always cheerful ,sense of humour,caring for patients who would rather not have been there at Christmas time. It made me very aware also of the dedication of the staff who were away from family and whose families had to do Christmas preparations in their place. I also appreciated the carol singing by the chaplaincy team on Christmas Eve. I was extremely happy with the outcome of my condition. If I have anything negative to report, I would have to say that the process was as rapid as it was, simply because I was proactive in chasing up appointments by phone,ie ultrasound scan-Cressex, CT scan -SMH. I always met with politeness on the phone by receptionists and appointment staff but if I had waited for them to phone or write , I would not have had my op before Chritmas. As a retired teacher , that was not a problem for me, as I was used to prompting people , but for someone not able to be assertive, I feel that they get left behind by admin. I understand, the system is changing from paper to electronics but clearly there is some progress to be made in this area. But as for medical expertise and care-first rate.

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Response from Stoke Mandeville Hospital

Heather, thank you very much for taking the time to comment. We are very pleased to read that you were happy with the care provided to you when you visited Stoke Mandeville hospital. We strive to provide safe and compassionate care to all of our patients and it is good to read that your experience was a positive one and that you were able to return home to enjoy Christmas with your family. Our staff really welcome feedback and we will ensure your kind words are passed on to the team. However, we are sorry to read that you had to speed up the process for your operation. If you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards

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