"Terrible Hospital with no communication between..."

About: Hull Royal Infirmary

Was referred to AAU by our GP at 6pm - arrived and was told there were no beds and to go to A&E instead where we waited 2 hours to be seen by a nurse and was then left on a bed for a further 2 hours. No one told us what was going on and it took me going out to the corridor to stress the urgency of my partner's condition who was suffering with dehydration and simply needed a IV drip. Did not see a doctor at A&E and was then transferred to AAU at 10pm where I saw a nurse after 1.5 hours at 11.30pm and have not yet seen a doctor despite it now being 12.30am - 6.5 hours after arrival to the hospital! Absolute disgrace of a place

Story from NHS Choices

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your partner's recent experience and we will ensure that the staff concerned are made aware. We hope that your partner is now improving from his illness. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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