"My scheduled gyne op"

About: Medway Maritime Hospital

I was scheduled for a minor op on the 17th in the sunderland day centre was told to be there by 12.30 of which I arrived at 12 booked in and told to take a seat . After 2 hours of sitting there and other patients arriving later and being seen straightaway I was not happy eventually I was the last person sitting there waiting to be called . No one came and explained why I had to wait so long eventually after 2.5 hrs I saw a nurse who said the dr was only just doing her rounds before theatre and I was last on list my reply was why was I left sat waiting so long , and why could this not have been explained on arrival . Was told my op would not go ahead till tea time or early evening . I was very anoid at this so asked to be rescheduled has I had enough of sitting around to be told another few hours I would be waiting . if this was the case why did I have to be there at 12.30 ?? Also I have tried to contact Dr watsons secretary about the rescheduling as I was told my op had to be done asap and still no one has replied to me . I am in pain and need to get this sorted it is not good to be left sitting hours with out being informed of the situation and having fasted as well . please can some one get this reschedule sorted .

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Responses

Response from Medway Maritime Hospital

Thank you for taking the time to leave feedback. When booked in for a procedure in the Sunderland Day Centre patients are advised to arrive at 7.30am for a morning procedure or at 12.30pm for a procedure booked for the afternoon. These are simply arrival times, and not the time at which a procedure is going to take place. I am sorry if this was not communicated to you and as a result, caused you some distress. Dr Watson’s secretary was unfortunately unwell and off work for a few days and therefore that is why you did not receive a response promptly, I am sorry about that. However I believe she has since been in touch with you and another admission date has been made. If you would like to discuss this further please do get in touch. Ann Greenslade Service Manager for Women’s Health

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