"What is the point of this service?"

About: Cumbria Partnership NHS Foundation Trust

(as the patient),

I recently had a stabbing pain in my side which felt like a muscle tear. It was painful and didn't get any better with paracetamol etc. I couldn't lift things and walking was sore. I can't get to see my GP because you either have to ring on the morning and go in a queue or book an appointment a month in advance. So I went to the Primary Care Assessment Centre in Penrith instead.

The place was empty, no patients but I still had to wait 30 minutes. The cleaners and receptionists I met seemed to be just standing around with apparently no work to do. When I was seen by the nurse, it was hopeless. She couldn't do any tests said I had to get referred by GP and couldn't give me any painkillers, because she wasn't a prescriber. She suggested I go to the chemist and get some painkillers- well, I never would have thought of that.

What is the point of a service that no-one uses and that can't actually do any tests or give you any treatment? No wonder people just go to A & E- at least there are proper doctors there who are allowed to give people medicines and order tests.

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Response from Karen Ashton, Head of Patient and Referrer Experience, Cumbria Partnership NHS Foundation Trust

Dear Cumbria Tax Payer

Thank you for leaving your comments on the Patient Opinion Website regarding the recent care and treatment you received at the Minor Injuries Unit in Penrith, I am sorry that you feel this hasn’t been a good experience for you. Part of the role of the Patient Experience Team within Cumbria Partnership NHS Foundation Trust is to support patients to raise and resolve any issues they have regarding the service that is provided to them.

Could you please contact the Patient Experience Team on 0800 633 5547 or email PET@cumbria.nhs.uk and we can arrange for you to meet with the Eden Locality General Manager to discuss your experiences of the Minor Injuries Unit.

thank you

Patient Experience Team

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