"Excellent treatment from both ..."

About: Royal Lancaster Infirmary

(as a relative),

What I liked

Excellent treatment from both nursing and medical staff on MAU.

What could be improved

Cleanliness, the ward area was untidy and the bedside locker was full of rubbish, rolled cigarettes and even sausages from the previous occupier showing that it obviously hadn't been cleaned between patients.

That being said, when I informed the staff on the ward the locker was cleaned immediately and they apologised - hopefully it was a one off ommitance.

Also, the bay which I was visiting was mixed gender, having worked in other trusts I was amazed this practice went on and my grandmother, the patient, was incredibly uncomfortable sharing a bay with men and was reluctant to undress.

Anything else?

The doctor who treated my grandmother was very polite and very thorough with his examinations - unfortunately I dont know his name to mention him.

The nursing staff on MAU were all polite and helpful and my grandmother stated she was very pleased with care they gave her.

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Response from Royal Lancaster Infirmary

Thank you for your kind comments. We will endeavour to pass on your message to the relevant Matron, Ward Manager or Head of Department.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

Your comments regarding cleanliness will be passed onto to the relevant person. Thank you for bringing this matter to our attention. Should you wish to make a formal complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

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