"Endoscopy Department"

About: Conquest Hospital

At the beginning of January i had to undergo a colonoscopy in the endoscopy department. It is a horrible procedure to have done but it was made so much better by the brilliant staff in this unit. From the admitting nurse to the lovely nurse who stayed with me throughout the procedure, they are all wonderful. The surgeon who carried out the procedure was excellent. Every 5 or 10 minutes he asked me if i was okay and stopped the procedure if i was in pain. It was quite a difficult procedure as i suffer from an incurable illness and was very scared beforehand despite having had colonoscopies in the past, but he was so reasurring that it made the whole procedure more bearable. The nurse who looked after me after the procedure was fantastic too and provided a much looked forward to hot chocolate and biscuit and explained the results before i left the unit. Also to have an advanced nurse practitioner on site that you can phone whenever you have a problem is invaluable as it saves you going to your GP and then having to wait to be referred to a consultant which can take a while and make the condition worse by the time that you are seen. Well done!

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Response from Conquest Hospital

Thank you very much for expressing your appreciation of the standard of care you received from the Endoscopy nursing staff (and medical staff) at The Conquest Hospital. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned.

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