"Lots of good a little not so"

About: John Radcliffe Hospital

92 yr old mother, fractured pelvis and pneumonia last year, stroke this week. Very caring staff, cleanliness also good, communication though needs a lot to be desired. No one realised Mum had oesteoperosis, recent fractured pelvis, bad heart and unable to walk unaided and were trying to get her to walk! She was strapped into a chair so she was upright but because of the oesteoperosis she sits in a reclining chair normally or lots of cushions behind her. When I asked if they had read her notes I was told that they didn't have time. Generally though we are pleased with her care!

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding poor communication when your mother was recently admitted to hospital. I am very sorry that the experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints team on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you. Thank you for your very kind comments regarding the care provided and cleanliness of the ward. It is always nice for the Trust to hear when things go well and we are very pleased that your mother received good care. Your positive feedback will be passed on to the staff responsible for her care. Should you wish to contact the Trust directly with any further comments or concerns please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at palsjr@ouh.nhs.uk and a PALS Officer will be happy to help Kindest regards Rebecca

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