"Signage at Stoke Mandeville Hospital"

About: Stoke Mandeville Hospital / General surgery

(as a relative),

I went to collect a family member after a surgical procedure which involved an over-night stay. I was told on the telephone to collect him from the Discharge Lounge. I was told it was by the cafeteria.

When I got there I couldn't park close to where I needed to be, but eventually found my way to the hospital cafeteria. It was only after some searching that I realised there were two cafeterias!

I walked around the hospital but the Discharge Lounge was not included on the internal maps or directional signs. It took me about 20 minutes to find where I needed to be (having asked at least two members of staff where to go).

I expected the Discharge Lounge to have a large sign on the door, but it just had a piece of paper with small writing on it.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to comment. We are really sorry to read about your experience and the difficulty that you faced when collecting your family member. Thank you for your feedback about our signs around Stoke Mandeville hospital.

If you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

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