"Unhelpful service - April House - Southampton"

About: April House

(as the patient),

I was referred here after approaching my GP thinking I had binge eating disorder. After my initial assessment with the psychologist I was diagnosed with Bulimia.

I started the guided self help program, and due to issues with money I wasn't able to get past step one as I couldn't buy the amount of food they wanted me to eat and I'd been ill and had a really stressful time and wasn't emotionally able to cope with going to the next step even if I "could" afford it.

After a couple of months, my review was pulled forward. They weren't happy that I hadn't managed to get past step one, and then dropped the bombshell that they believed I'd not completed my food logs properly and they suggested that I would be in hospital if I'd only eaten the things I'd said I'd eaten, but I was brutally honest on my food logs, even when I was ashamed at the amount I had eaten.

Needless to say, I was discharged and told that if I wanted to try again that I could get myself re-referred to them through my GP.

I was very disappointed with the treatment I received. There had been times I'd actually been proud of myself, thinking I'd done well and they just totally ripped that apart in one appointment. I don't think I'll be going back, I would rather try and do it myself.

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Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust

Dear misjiffmanaged,

I would like to thank you for taking the time to post a comment about April House. I would also ask that you kindly contact me or April House at your convenience so that we can help you with your concerns because patient feedback is very important to us. My contact telephone number is 01256 376566, or please see the Trusts web site: http://www.southernhealth.nhs.uk.

I was sorry to hear about your disappointment with the service that you received.

Kind regards

Jane Tibble

Complainst and PALS Officer

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