"Thought I was having a heart attack"

About: East Surrey Hospital / Cardiology

(as the patient),

In my opinion the single most important aspect of care rests in the skill and compassion of the staff. The nurses and doctors I met were understanding, sympathetic, and although extremely busy, most concerned about my situation and other aspects of my health.

They even picked up a high cholesterol count, which I had not expected, and which I assume was not related to my condition. I have taken steps to influence my lifestyle, including better diet and exercise. This is an added bonus!

What could have been better was the wait to be seen. However, I believe that, like most people, I am tolerant of delays if there is good reason. I seem to have picked an extremely busy day!

I feel very positive about my care, and reassured that when I need attention, that I will be in safe hands

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Pedro1

Thank you for taking the time to tell us about your experience - it is very much appreciated and we are glad that you felt very pleased with the care provided by our cardiology team.

I am sorry to hear that there was a delay in being seen, if you would like to forward your contact details to me at Maxine.May@sash.nhs.uk then we will look into the reasons behind this and get back to you very shortly.

Kind regards

Maxine May

Communications Officer

  • {{helpful}} of {{total()}} people think this response is helpful

Update posted by Pedro 1 (the patient)

Hi Maxine

I don't really need a reason. I was told that the level of patients was exceptional on that day by staff, and I'm inclined to believe them! More to the point, they did a great job. I had a seizure and felt rotten last year, and the treatment I had then was pretty amazing too. What a great bunch of people! Keep it going.......

Response from Maxine May, Communications Officer, Surrey and Sussex Healthcare NHS Trust

Dear Pedro1

It's good to hear that our staff are doing such a great job and I will make sure that I pass your comments on to the team.

Thank you once again for taking the time to post your feedback.

Kind regards

Maxine May

Communications Officer

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story