"A vast lack in communication"

not very happy with the service provided my partner currently on orthopaedic ward due to a dislocation and multiple fractures of limb, i was told conflicting diagnosis by 3 different members of staff and whilst i rang twice at later date to find out what was happening i was told by the staff that she didn't really know what I was asking as not nurse looking after him, not reassuring, also on another date previously in the a&e department he was told nothing wrong with his back and sent home only to receive a call to say may have fractured spine, on returning was told by nurse practitioner that had degenerative arthritis, then after visiting our gp and still in agony she ordered a mri only to discover he has 3 fractures of the spine!!! Whilst the ward seems to run efficiently specific feedback to families would be beneficial as sometimes patients are on a lot of medication and cant always be specific in relaying this, and it is important that we know what is happening, as is quite distressing seeing your loved one in a state, I'm now at the point of not asking cause whats the point! however i did get more information put of the physio who visited the ward than anyone else, so well done to him was very informative.