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Parking eye disgrace

Story from nhs.uk

"Parking eye disgrace"

About: North Tyneside General Hospital

I was taken to accident and emergency in a lot of pain by my girlfriend back in November We parked the car ,payed for parking and waited to be seen . The nurses and doctors were fantastic although I did have to wait for a consultant to come see me to give a clearer diagnosis. Which must of taken longer than I thought as a few weeks later I received a parking fine for going beyond my paid time . Obviously when visiting a and e your thoughts are not on parking tickets and more on getting urgent treatment. I now have a fine of £120 for overstaying in the car park for what must have only been minutes in a emergency situation . I think the fact that your making money out of people for being sick is extremely unfair . But to let these unscrupulous parking company's also demand wildly over inflated fines to people is a disgrace

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 23/01/2014 at 17:08
Published on nhs.uk on 24/01/2014 at 03:00

Dear Sir Thank you so much for sharing your experience of care in A&E at North Tyneside Hospital. Whilst I am pleased that you received fantastic care from the team, I am naturally disappointed to learn that this was marred somewhat by your trouble parking. I do understand how your mind would have been on other things that day and how this had resulted in you not being aware that your parking time had overrun. I would really like to can help you with this, could you please contact me at Joanne.mackintosh@northumbria-healthcare.nhs.uk Best Wishes Jo

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 04/04/2014 at 21:52
Published on Care Opinion on 07/04/2014 at 09:07

picture of Annie Laverty

Dear Sir,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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