"Lumbar puncture"

About: Queen Elizabeth The Queen Mother Hospital

I was taken to A and E after fainting and hitting my head the staff were brilliant and I was admitted. This is where it went wrong I was put in the CDU unit so they could investigate my fainting and severe migraine. I was told I would need a lumbar puncture procedure which I was fine with. Well I had two doctors try and perform this in my cubical in dim light as the lamp wasn't working and while I was screaming in agony they decided to stop, blaming me and my position on the bed ! I stayed overnight after being told they would attempt again in morning. Half six in morning I'm rudely awoken by same dr in the same cubical with no light and yes you guessed it failed again. I'm in agony by this point. I'm told I will have to go to theatre to have the procedure done. By this point I don't care anymore I came in with a severe migraine and now my back is killing me. After forty minutes in theater they finally get there sample. I'm in pain, tearful and completely shocked it took twelve attempts in total. Can I just add the anesthetist was brilliant. Kind calm and caring. After complaining to my doctor the next morning she told me very rudely it was my fault and the doctors are experts in this procedure. Really They didn't have a clue. While recovering a trainee nurse decided to discuss me within earshot with a colleague saying " yea she just has a headache " I know these tests have to be carried out but I think twelve attempts and me screaming in pain should of given a clear indication it wasn't working the first time. The nurses are great but some are downright rude and look at you and treat you like a burden. It's not as if I make a habit of popping into hospital with a headache. I couldn't wait to go home the elderly care was shocking and the way some nurses spoke to them was disgusting. I am putting in an official complaint about how I was treated and the lack of communication. I was admitted with a migraine and I'm now at home in agony with a bad back. I will do everything in my powder never to return the QEQM

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback and I am very sorry to read about your experience. Please do email me on Julie.pearce1@nhs.net and I will ensure that we fully investigate your concerns.

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