"bycicle accident"

About: South Western Ambulance Service NHS Foundation Trust Torbay Hospital / Accident and emergency

(as a relative),

I inadvertently posted story of partner getting knocked off his bike to this site. I was only asking if the incident was recorded and if so whether the driver details were passed on? And I thank the person who has responded re "freedom of info act". I was not criticizing the ambulance service. However, upon reflection, we both feel that it would have been better practice had the paramedics asked my husband to remove his helmet so they could assess any potential damage.

He did have a serious headache for 3 days which they could perhaps have said would happen? They also would have seen that the helmet when removed fell apart. We also think that having been called out the least they should have taken contact details from both parties......( this in case of serious repercussions following any accident....which would then involve the police who would then be reliant on asking the public for help -eg -"did you see this accident"? )

I am shocked that the driver who was fully responsible for the accident did not offer any details to my husband nor did he ask for my husbands details to check whether there was any lasting damage.

Thankfully there isn't - apart from extensive damage to a new bike. , which of course my husband has had to pay for.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear casawarybird

Thank you for bringing this incident to our attention.

We have reviewed our records and have identified what we believe to be the incident you refer to.

The 999 call was made by a member of the public, who witnessed the accident from a distance, reporting a road traffic collision involving a cyclist and a vehicle.

A Rapid Response Vehicle, crewed by a Paramedic was dispatched and arrived on scene within 3 minutes of the 999 call being made.

On arrival the Paramedic saw a cyclist who was on their feet cleaning their bicycle. The Paramedic approached the cyclist, who stated that they were ok and cycled away before the Paramedic was able to gain any details, including the cyclists name and address. Therefore we cannot guarantee that this individual was the person you are enquiring about.

The Paramedic recorded the initial observations they were able to make on a patient clinical record, and informed the clinical hub (999 control room) that the cyclist had left the scene. With no patient to assess or treat, the Paramedic’s priority was to ensure they were available to respond to the next emergency call that we received.

I hope this goes some way towards clarifying the events of that day.

Kind regards

Laura

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