"Lack of care and professionalism in fracture..."

About: Barnet Hospital

Just home from an appointment at the fracture clinic- my appointment was for 1020 I was seen at 1155- at no time did anyone apologise for the delay-it was left to patients to enquire about the wait time and to pursue any information they might need- obviously sometimes a long wait cannot be helped -but some recognition of the inconvenience and anxiety caused,and the giving of some reassurance, should be an automatic response in any area where a high level of professionalism and care is is a basic requirement-the nurses were friendly when approached- My consultation with the Dr was so quick that I had very little time to ask any questions- I left the room with no idea of how mobile I should/should not be-how to manage work etc- The technician who did my cast was unfriendly/ uncaring and almost mocking- when I said I had been told I would be able to walk on the cast without crutches she laughed and said 'look you are walking' as I hobbled a few very unsteady steps- I have always been a staunch defender of the NHS & it's hard working staff but a unit like this is enough to make anyone weep! As I left the unit behind the technician who was aware I was a few steps behind her she went some through some double doors and did not bother to wait the few seconds needed for me to catch up but let the doors go......

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Response from Barnet Hospital

Thank you for taking the time to share with us your experience at the fracture clinic. Please accept our apologies for your poor experience. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service and care we provide. I will now share your experience with the responsible management.

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