"don't bother going there for treatment"

About: Good Hope Hospital

I have been suffering with severe neck pain for about 4 months but I have had problems with my neck for years. I know this is worse and different. We arrived at 10:15 for an 11 o'clock app't but even though we had disabled badge for my wheelchair bound mother in law, my partner had to drop me off in case I missed my appointment. This straight away was a problem for me I am on lots of medication and forget things. The nice volunteer took me to the orthopaedic dept where I was ignored by the 2 girls behind the desk, finally 1 acknowledged me and said I had to go to the next desk. I was surprised with such a busy waiting room that I was seen straight away, afterwards I was not surprised. The young doctor did not listen to me. He did not ask me about my long term neck problem, he seemed only fixated in the pain going into my fingers which he decided could be to do with pain in my arm even though I have had nerve release in both elbows. Yes I do have bulging discs pushing against the nerve but he felt not enough to cause my paid. He didn't even ask the pain meds I was on. I came out distraught and not believed. 5 mins after months of waiting

Story from NHS Choices

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mrs Quinney

Thank you for taking the time and trouble to post your feedback on the Patient Opinion Website. Could I please ask that you contact our Patient Services department as I would like to look into your case. Contact number is 0121 424 0808

Kind regards

Iona

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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