"Treatment in accident and emergency department"

About: Victoria Hospital / Accident & Emergency

(as the patient),

Arrived at A&E on a Monday morning after a fall resulting in a fractured neck of femur.

The department was very quiet, there was no one waiting, but despite this I was left unattended behind a curtain for more than an hour without seeing a doctor. I was feeling shocked and frightened and very alone.

I might have laid there even longer but a friend arrived and insisted that someone should at least speak to me.

Later once I had been given intravenous morphine I was again left unattended behind a curtain for a long period.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear jessiej

Thank you for sharing further details with us about the time you spent in A/E. I have shared this with the team who are keen to look into the specifics, so please do contact us using the contact details below.

Thanks again for taking the time to give us your feedback

Reagrds

Lousie EWing

Patient Relations Manager

NHS Fife

01592 648153

patientrelations.fife@nhs.net

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story