"Retinal Attachment at Gartnavel Eye Hospital January 2014"

About: Western Infirmary/Gartnavel General / Ophthalmology

(as the patient),

I attended Gartnavel Eye Hospital on in January 2014 for an emergency retina attachment. I have expressed my appreciation thus on their Facebook and Google pages -

'Just here to express my appreciation for Hannah and the rest of the staff - nurses, doctors, porters, cleaners - who looked after me during my retina operation yesterday. Not everyone at Gartnavel is a people person of course, but the care and expertise I received was wonderful. NHS at its best, thanks guys. '

I would have liked to expand on this with the hospital directly but it seems the only options are (a) anonymous feedback, which I think is not appropriate, or (b) a complaint, which is not relevant - well I do have a minor gripe about an incident that occurred when I was in a subliminal state and got a jocular lecture about taking over the room and leaving tissues on the floor. All harmless, but I feel that robust wit is best left to the consultants (channelling, as is traditional, James Robertson Justice in the 'Doctor' movies) - and while the patient is fully conscious.

Whine over, I am deeply grateful to all the staff, and especially to Dr McGowan for his skill, tact and patience. And the chap at the Outpatient Reception desk a week later has the patience of a saint, and remained polite when I was a bit impolite regarding the queuing arrangements (indeed all the reception staff are friendly and efficient).

Excellent staff throughout, excellent hospital.

I have been paying tax in six decades and if anyone asks for an example of tax money being used wisely I will use Gartnavel Eye Hospital as an example.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear EdwinB

Thank you for taking the time and trouble to provide your feedback.

I will ensure that your comments are passed on to those involved.

Once again thank you for using the Patient Opinion feeedback system, it is greatly appreciated.

Kind Regards

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