"I had a very positive experience ..."

About: Castle Hill Hospital

(as the patient),

What I liked

I had a very positive experience as a patient recently.

A week prior to my operation I attended a pre-assessment clinic. The staff were experienced and knowledgeable and I felt well prepared for my surgery. I was given very helpful written information and some good practical advice for the post op period.

Despite the fact that the ward was short staffed during my stay, the nursing staff remained cheerful and professional throughout. My consultant gave clear explanations of the surgery etc. and I was seen by the consultant following my operation and the day after.

The anaesthetist and operating department staff were great in creating a relaxed atmosphere in the nervous time just before my op.

The recovery ward staff were very attentive in making sure I was painfree and comfortable in a very short space of time.

The ward environment was very clean, with a highly visible presence of cleaners throughout the day.

Although I didn't have much of an appetite, the menu choices were very good and the food could not be faulted.

With the exception of one particular nurse, I found the ward team overall to be very caring, reassuring and professional from admission to discharge.

What could be improved

Nothing

Anything else?

Thank you!

Story from NHS Choices

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Anonymous, Thank you for the very positive feedback you have provided regarding your experience at Castle Hill Hospital. We have forwarded this to the Hull and East Yorkshire Hospitals NHS Trust and they will ensure the staff involved are made aware of your kind comments. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165. Thank you once again for your comments.
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