"AAU excellent"

About: Watford General Hospital

My mother had to return to AAU urgently this morning to review her medication - all of the staff were kind and professional and treated my mother with exceptional care; the consultant was patient, courteous and informative, explaining everything very clearly and answering our questions fully. The teamwork and communication amongst the staff is impressive - and this is an exceptionally well run unit. We were recently in the AAU of a nearby hospital, whose staff would benefit from seeing how the Watford team manage patient care.

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Response from Watford General Hospital

Thank you for your feedback about your mother's visit to our acute admissions unit (AAU) at Watford Hospital. Please accept my sincere apologies for the delay in replying. I am sorry to hear your mother needed to have her medication reviewed, but very pleased to hear your lovely feedback about our team. I have shared your comments with the senior team in the AAU and I know they will pass it on to their colleagues. I hope your mother is doing well and that the review of her medication was helpful. Thank you again for your kind feedback. Please do not hesitate to contact me if you need to. My email is antony.tiernan@whht.nhs.uk or you can call 01923 217 198. Alternatively, you can tweet me: @AntonyTiernan. Antony Tiernan Director of Corporate Affairs and Communications

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