"She was treated very kindly and with great respect"

About: Queen's Hospital / Accident & emergency Queen's Hospital / Older people's healthcare

(as a relative),

My Aunt went to Queens after a fall at her residential home. It was Saturday night & A & E was like a war zone - mostly with people who were drunk.

My Aunt was not the easiest of people but she was treated very kindly and with great respect. She was kept in and went to Cornflower ward where she was given two blood transfusions. Again she was treated with great patience and kindliness.

She was transferred to Sunrise B and I could not fault the way she was looked after by nurses and ward staff. She had a chest infection and nurse phoned me to say she was concerned about her.

She died in late December. Staff could not have been kinder to me, bringing me coffee and checking on me for the seven hours I sat there with her. I know Queens has it critics but I honestly believe it is not the staff on the ground floor, I am afraid I think it must be at managerial level. They do very well with not enough staff. Special thanks to Tina.

The only constructive criticism I can offer is perhaps a lack of communication. Aunty was due to be coming out of the hospital but never arrived at the residential home. On checking next day I was told she was kept in because she had a high temperature. Perhaps a phone call would have helped. But overall well done to the nursing/auxiliary staff at Queen's Hospital in spite of the strain and stresses there.

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Response from Queen's Hospital

Thank you for sharing your aunt’s experience – particularly at such a difficult time. I’m very sorry to hear about the loss of your aunt. It is heartening to know that our staff could not have been kinder, comforting you at a this time. I’m also pleased that your aunt was treated kindly and with respect. Yours sincerely Flo Panel-Coates Director of Nursing

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