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Care Opinion

Failings

Story from nhs.uk

"Failings"

About: Warrington Hospital

I had an inpatient appointment , their was no bed put off for hours whilst staff made excuse after another ,in the end I had to come home ,no phone call to apologise just left in a state of shock , the government said that staff should be truthful instead of being invisible even down to when I wheeled myself towards the nurses point they just scattered and one picked up a phone as if she was calling the bed manager, does this give confidence to a sick person !

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Responses

Response from Warrington Hospital 10 years ago
Warrington Hospital

Submitted on 29/01/2014 at 12:02
Published on nhs.uk on 30/01/2014 at 03:00

We're sorry your inpatient appointment was cancelled at what seems like short notice from your message. When there is great demand on beds (which is usually due to a surge in emergency admissions) the staff work incredibly hard to try not to cancel patients and to make arrangements to try and avoid that happening. We'd like to hear more about your experience and if you were happy to discuss it so we can learn from it, please contact our patient advice and liaison service via pals@whh.nhs.uk

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