"Excellent treatment"

About: Cumberland Infirmary

I have just spent 3 days in Birch C & D wards ( got moved around a bit ) and what excellent treatment I received . I was admitted by ambulance via A & E and even there where they are run off their feet I received excellent care . I was in A& E for approx. 2 hrs while a bed was found and received regular attention , medication etc and was kept informed of the situation all the time . When I moved up to Birch C and later on to Birch D the level of care and attention rose even higher , those staff were fantastic , both day and night staff were caring , helpful , considerate and attentive , nothing was too much trouble to them and the consultants etc were just as good . A big surprise was the level of cleanliness , it was really good , cleaners were regularly around and they were very thorough , even they were friendly and cheerful . It was far better than I dared to expect , both my mother and sister have had bad experiences at the infirmary in the past , so I was rather apprehensive but if Beech C&D are representative of the situation now then I would have no worries about being admitted and would recommend it very highly ,

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Responses

Response from Cumberland Infirmary

Thank you for getting in touch and leaving your feedback on the NHS Choices website. We are pleased that you felt the care you received was good and met with your expectations. Our staff always try to deliver high standards of care and we will pass on your comments to them. We hope that you are now making a full recovery and getting better.

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