"Discharge Liason"

About: Countess Of Chester Hospital

My Father was recently diagnosed with gastric cancer and pallative care was recommended. With little consultation,(with the family), discharge liason sent him for rehabilitation and assessment, against both the families wishes and his consultants advice, We didn't want him to moved twice, given his condition and his likely prognosis. We stated ,which care home we wanted him sent too and made an application independently. I found the attitude of the discharge liason team, both dictatorial and unhelpful, so much so, that I have asked for information to launch a formal appeal.

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry to learn of your concerns at what is clearly a difficult time for you and your family. We take all patient feedback very seriously and therefore we will use your comments to see what has happened on this occasion. In order to assist us, it would be helpful if you could contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net, in order to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding the situation you have described. Yours sincerley The Patient Experience Team

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