"Terrible"

About: Medway Maritime Hospital Medway Maritime Hospital Gillingham ME7 5NY

Posted via nhs.uk 10 years ago

My nan has been treated awfully. always thirsty, no food, three people stood around the desk with phone ringing staff. not using the infection control fluid, the nurse doing meds personnel hygiene was shocking. mixed wards, no dignity, shocking experience. the porter and and cleaner chasing each other on the corridor the whole experience has left me jaded about medway hospital

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Medway Maritime Hospital

Submitted on 24/01/2014 at 15:42

Published on nhs.uk on 25/01/2014 at 03:00

Thank you for taking the time to leave feedback. I am saddened to hear that your grandmother was treated in the manner you describe and this falls well below the standard we expect. This is unacceptable and I urge you to get in touch so that we can look into this case further. I apologise again and hope we can discuss this in more detail. Jayne Gray Head of Nursing Jayne.gray@medway.nhs.uk

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"Terrible"

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