"Well done Derwent"

About: Royal Bournemouth General Hospital

I have this week been fortunate to have a hip replacement in the Derwent unit. i was a bit apprehensive as its been a few years since I have been into hospital, and with the national health having problems, and all you ever hear are the bad points of a hospital, to say the least I was feeling a bit nervous.upon entering the unit I found it very friendly, staff seemed to work well together, very clean, and any questions you needed to ask soon put your mind at rest. From the surgeons the anaesthetists the nurses, everything was in a professional manner i would have no hesitation in recommending this unit... well done Derwent

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Responses

Response from Royal Bournemouth General Hospital

Dear Dawn Thank you for taking the time to provide us with your feedback regarding your stay at the Derwent. I am delighted to hear that we surpassed your expectations and that the negative NHS press has been expelled on this occasion. It is good to hear you were treated in such a friendly and professional manner and would recommend our hospital to family and friends. I will share your feedback with the staff at the Derwent and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery. Regards Sue Mellor Head of Patient Experience

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