About: Queen Charlotte's Hospital

I waited a long time in the waiting room and when I saw the doctor they did not advise e that the test they proposed to do would be very painful indeed. They simply said that it would be over quickly which I believe is unacceptable. I will not return to this hospital but will seek private treatment where patients are not kept waiting for unreasonable lengths of time and are not treated in a most unfortunate, brutal and unnecessary way. Additionally when I told the nurse it had been very painful indeed they laughed at me and said it was over quickly.

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your experience at Queen Charlotte's and we sincerely apologise for the distress you were caused. It would be important to be able to investigate the incident your have reported and to facilitate that we hope you will contact out PALS service to provide further details pals@imperial.nhs.uk

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