"Poor, not informed about decisions and not even..."

About: Basildon University Hospital

I visited A&E after being advised to by my GP. However the second I arrived staff were rude as soon as I mention I had seen my GP who advised me to go to A&E if my pain increased. I had never been to A and E before as I did not want to waste time. I was seen not examined and just prescribed two medications which were not explained to me at all. I am terribly upset about the whole experience and the attitude of the staff.

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Responses

Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the care you received within the Accident and Emergency department at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the Department staff. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441.

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