"The best care my Dad could have got"

About: Queen's Hospital (Romford)

I just thought I would pen a quick letter to say a very big thank you to all concerned for looking after my Dad who was recently admitted to HASU and afterwards to Harvest B ward. Sadly he passed away on January 4th,but throughout his 2 months stay was treated with love,care and respect. I cannot praise all the staff in both wards enough,their dedication is unceasing and all through Christmas Day and New Years Day the care didn't change. Mum and Dad even celebrated their 65 wedding anniversary in Harvest B with lots of good wishes from everyone . The care he received could not be faulted. My mother visited every day and was always greeted by staff and was made to feel very welcome. People are too ready to complain and never say thank you when they get good service. Thanks once again to all the teams in these wards and I will be contacting the ward managers soon - we asked for donations at my Dads funeral for these departments and I want to make sure the money goes to the right place and not just swallowed up into the ether. Thanks once again for everything during this very difficult period. MJ Burgess

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital

Thank you for taking the time to comment on NHS Choices. I’m very sorry to hear of the passing of your father. It must be a difficult time for you, but I am very glad to know that you felt his care was faultless and that HASU and Harvest B ward treated him love and care throughout. Thank you for collecting donations for the wards concerned. It will be extremely appreciated and allow us to continue providing excellent care. Yours sincerely, Stephen Burgess Medical Director

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story