"my friend phoned cos her son was ..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted by Why does it take so long to get through on phone (as ),
What could be improved
my friend phoned cos her son was admitted. she was passed on to switchboard, waited ages, no reply. i tried and again waited nearly 5 minutes b4 i gave up. this isn't good enough leaving a mother hanging on with no news.