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Emergency Admittance

Story from nhs.uk

"Emergency Admittance"

About: Good Hope Hospital

I wouldnt normally leave reviews but after hearing that Good Hope a&e had a poor inspection review, i felt i had to say something good about the care i received. I was admitted with severe abdominal pain and was diagnosed with pancreatitus and gallstones. The care i received was excellent. The A&E department as a whole was extremely busy, yet i felt the staff on shift was there for my every need, as were the staff on the ward i was admitted to. The cleanliness of the ward was exceptional and i was made aware if every decision that was being made about my condition. i cannot speak highly enough of the hospital and the staff that have looked after me.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 10 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 21/01/2014 at 11:22
Published on Care Opinion at 12:16

Dear Anonymous

Thank you for taking the time and trouble to write your positive comments regarding your care and experience in Good Hope Hospital. I have forward your comments to Dr Newbold, Chief Executive and the Head Nurse for Good who I know will be thrilled to read your positive feedback about our Emergency Department (ED).

I wish you a speedy recovery

Kind regards

Iona

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Response from Good Hope Hospital 9 years ago
Good Hope Hospital

Submitted on 14/08/2014 at 12:42
Published on nhs.uk on 15/08/2014 at 04:01

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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