"trying to get an ENT appointment"

About: John Radcliffe Hospital

Having had an awful experience at another hospital, my GP said that the John Radcliffe was the place to go to help me. I finally got a letter through to book an appointment but wasn't able to book online as it had to be done by phone. I phoned and got told they would send me an appointment but couldn't tell me roughly when it would be. A month later I still hadn't heard and contacted them again, to be told they would send me an appointment. I did finally get an appointment for 4 months later! The ENT specialist was fantastic and asked to see me in 3 months. Reception were unable to book me an appointment and asked me to ring the following week. Which I did but they told me thru couldn't book appointments! I was given the number of the secretary and after a few false starts with getting the right number. I finally secured an appointment. 2 week's before I was due to go it got cancelled and was told they would write to me with another appointment date. This of course never happened and I had to do lots if chasing to book another appointment. No one ever rings you back when you leave messages and it's nigh on impossible to get through to anyone anyway! Having secure another appointment this too was cancelled 2 weeks before I was due to go. I am now extremely poorly and on the verge of having to give up work ( having been off 4 months already). I am hoping my next appointment isn't cancelled as its now 6 months since I saw anyone. Oh and to top it all its not even the same specialist I'm seeing again. I just hope this is all worth it. If you're trying to get an appointment or get through to anyone in ENT, good luck!!

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Response from John Radcliffe Hospital

Thank you for your comments regarding the difficulty you have experienced booking an ENT appointment and contacting the department. I am very sorry that your experience fell short of the standard we would expect to provide. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Miss Saunders, Complaint Co-ordinator, on 01865 221473 or email, chloe.saunders@ouh.nhs.uk, who will be happy to discuss the complaint process with you.

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