"Lefted hours without treatment"

About: Luton & Dunstable Hospital

I arrived at a&e after go referred me due to renal problem. I am being treated by a specialist at a hospital miles away and wasn't well enough to travel far. I had a bad experience at this hospital in August 2013, and I hoped the care had improved. Unfortunately the care at well nothing no treatment and lefted feeling very poorly and unable to pass urine. The Doctor was pleasant in the A&e however the care went down hill quickly. I was sent to another ward and was told I would see a medical doctor. They said it would be hours. They had a huge list of patients to see. Staff seemed overworked and understaffed. Some staff were not aware that I'm a diabetic and did not take my blood sugars or offer food. I was in pain but was not offered pain relief. I was not offered any treatment to help me pass urine. A family member expressed her concerned about my care and the long wait to see the Doctor. They weren't helpful. I had to self discharge and my family have taken me to my specialist miles away at short notice. I didn't have a choice if I waited all those hours for a doctor I would of likely got worse. I have never seen anything like it in all my life. I don't feel safe at this hospital they just leave you for hours.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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