"Lost Notes"

About: Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as a relative),

My son came into hospital for a knee operation. At 7.50 his surgeon told him he'd see him in 10 minutes. Several hours later a nurse informed us his notes had gone missing. After 5 hours still no notes but fortunately his surgeon agreed to go ahead with op. It wasn't so much the waiting as the lack of communication. We did get an apology but only when he was finally on his way to theatre.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear that there was a delay in your son's surgery and that his notes could not be found. Your comments will be passed to the Theatre team.

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