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care and treatment

Story from nhs.uk

"care and treatment"

About: Basingstoke and North Hampshire Hospital

the AAU were exceptional in their care and treatment . Levels of cleanliness good and nurse paitient ratio good . Transfer to E3 a different experience . Nurses not able to give care due to workload . Noise levels unbearable, lights on main ward left on until midnight . Felt like a do it yourself experience . It is unfortunate that the standards on AAU cannot be replicated to general wards .

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Responses

Response from Basingstoke and North Hampshire Hospital 10 years ago
Basingstoke and North Hampshire Hospital

Submitted on 22/01/2014 at 15:23
Published on nhs.uk on 23/01/2014 at 03:00

Thank you for taking the time to leave your comments. I am sorry that some of your experience did not meet the high standards we aim to provide. It is always good to receive feedback, positive and negative, so that we can shape and improve care for future patients. If you would like to discuss your experience further please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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