"Colonoscopy is not a hazard"

I was a day patient- first time at RBH and unsure because I had heard un-complementary remarks about the Hospital. Aware that delays may occur, but one hour wait before being called surprised me. Waiting area became overcrowded with accompanying relatives so receptionist had to ask them to return to general waiting area. This could be made clear at the reception desk so that patients can relax and obviates the need for a nurse to apologise. Called to interview room. Corridors a bit hazardous due to items stored against walls. No problem to changing in the interview room, but where are the changing rooms ? From then on all is very satisfactory. Ward room 4 to meet with doctor in charge and young learner as agreed. Both very careful, attentive, sympathetic, efficient and they carried out the procedure in a gentle way and with added good humour. All my questions were answered to my entire satisfaction. Recovery area most satisfactory and supervised by a lovely sister. Dressed in this area. Moved to relaxation area and served excellent coffee and sandwich by charming staff. Then to a signing out room to collect final papers and talk about results and further test results. I am most pleased with the whole procedure and I must praise the doctor and the nursing staff, together with the young learners, the receptionists and all the back room personnel. I am not making a complaint about the first part , but just wish to draw your attention to a possible review of these items.