"Colonoscopy is not a hazard"

About: Royal Bournemouth General Hospital

I was a day patient- first time at RBH and unsure because I had heard un-complementary remarks about the Hospital. Aware that delays may occur, but one hour wait before being called surprised me. Waiting area became overcrowded with accompanying relatives so receptionist had to ask them to return to general waiting area. This could be made clear at the reception desk so that patients can relax and obviates the need for a nurse to apologise. Called to interview room. Corridors a bit hazardous due to items stored against walls. No problem to changing in the interview room, but where are the changing rooms ? From then on all is very satisfactory. Ward room 4 to meet with doctor in charge and young learner as agreed. Both very careful, attentive, sympathetic, efficient and they carried out the procedure in a gentle way and with added good humour. All my questions were answered to my entire satisfaction. Recovery area most satisfactory and supervised by a lovely sister. Dressed in this area. Moved to relaxation area and served excellent coffee and sandwich by charming staff. Then to a signing out room to collect final papers and talk about results and further test results. I am most pleased with the whole procedure and I must praise the doctor and the nursing staff, together with the young learners, the receptionists and all the back room personnel. I am not making a complaint about the first part , but just wish to draw your attention to a possible review of these items.

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Responses

Response from Royal Bournemouth General Hospital

Dear Jean-Maryj Thank you very much for taking the time to share your experience and the observations you made whilst attending the Endoscopy Department for a colonoscopy. We value all feedback, both positive and negative, as it helps us to inform and improve our services and your comments will be shared with the department who I know will welcome your praise. The observations you made prior to making your way to the changing room will be taken on board and reviewed to see where improvements can be made and I thank you again for sharing this feedback. If you wish to discuss your experience in more detail please contact our PALS team on 01202 704486 Regards Sue Mellor Head of Patient Experience

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