"better signage appointments which ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as a relative),

What could be improved

better signage

appointments which had accrate information stating exactly where the clinic was being held

easier phone access to patient on ward

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Responses

Response from Queen Elizabeth I I Hospital

Thanks for giving us your feedback. Hospitals like the QEII are large, complex sites and we are always looking to improve our signage. It is helpful, therefore, if people give us specific examples of what needs to be changed. With regard to outpatient clinic locations, we have passed your comments back to the team that manages this service at the QEII.

Finally on the matter of phone access to our inpatient facilities, this is an ongoing problem that is not resolved easily. With a new £30 million local general hospital to be built on the QEII site over the next few years - which is happening at the same time that all major acute hospital services will be centralised at the Lister hospital in Stevenage, which itself will have over £100 million invested in its redevelopment - bedside access to phone services will probably have to remain as they are.

In the meantime all wards at the QEII do have designated phones that the public can use to speak with their friends and relatives, information on which can be provided from each ward team.

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